Refund & deposit policy

Before you accept a quotation

Nothing is payable while you are enquiring, discussing paintwork or reviewing a quotation. You can request changes or decline a quotation at any time before accepting it, at no cost.

Deposits

If your job requires a deposit, the exact amount is stated on the quotation you accept — it is never calculated or collected silently. The deposit confirms your booking and allows materials, preparation and workshop scheduling to begin.

Paint materials, colour preparation and booked workshop time may be committed specifically to your vehicle. Once those costs have been incurred, that portion of a deposit may not be recoverable. The quotation will state any job-specific condition before you accept it.

Cancelling an order

Tell us as early as possible. What can be refunded depends on how far material preparation, bodywork or painting has progressed; costs already committed on your behalf cannot usually be recovered. We will state your options plainly at the point you ask — including anything recoverable.

If something is wrong

If completed paint or bodywork does not match the accepted quotation, tell us promptly so the vehicle and finish can be assessed. An appropriate correction or agreed adjustment will be discussed. Statutory rights under Malaysian consumer law are not affected by this policy.

How refunds are paid

Approved refunds are returned by the method the payment was made wherever practical, and are recorded transparently — every payment and refund on an order is itemised, never silently edited.

Formal refund processing timeframe: [to be confirmed]. We will state the expected timing when a refund is agreed.